TWO SERVICES | ONE FOR YOUR ESTABLISHED YET MESSY SERVICES & ONE FOR YOUR NEW SERVICES YOU WANT TO PREVENT FROM GETTING MESSY
Delivering Quality Results & Experiences to Your Clients Is The Most Critial Aspect of Your Business Growth & Reputation
But HOW you and your team deliver to them, while often overlooked, is equally as important. Why? Because the little mishaps your clients experience when working with you add up. So when your team loses important documents, misconscrew each other’s communication or skip steps completely, you think it’s your leadership, or the quality of your team. But it has nothing to do with that!
And has everything to do with your client delivery systems.
WHEN IT COMES TO YOUR CLIENTS
Your client delivery systems need to be designed to provide the most optimal experience that eliminates questions and concerns before they ever arise.
When they start reaching out to your team and asking questions like:
What’s the next step?
What does this mean?
Who do I send this to?
That means you’re starting to lose them. Before you know it, because of too many of those small gaps, they don't renew and they don't send referrals. When your client delivery systems are messy, unclear and not designed with them in mind, they can tell.
WHEN IT COMES TO YOU AND YOUR TEAM
The front end client-facing part of the system can directly impact your business, but the back end team-facing part is what holds the system up.
When the client delivery system doesn’t have clear direction and instruction factored into the system, chaos will always ensure. Clear direction and instruction look like:
document hand offs protocols
approvals processes
big picture workflows and SOPs for each step
Things will go missing, steps will be skipped over and the “back and forth” will break down your team’s harmony and eventually work ethic. That’s when you, the CEO, have to step in and put out the fires while working overtime to resolve the issues and save face with the clients. This results in exhaustion for everyone involved. 😮💨
SO, WHAT’S THE SOLUTION?
For me to help you find the gaps in your client delivery systems that’s breaking everything down, design a system that closes those gaps and help you and your team get onboard with it quickly.
No more missing docs, messy execution or confused clients.
And in order to do that, I created 2 offers (each with 2 tiers) for whatever phase your business is in.
The Diagnostics
For the businesses and teams with established services/offers but choatic client delivery. Here is where we diagnose and re-structuring the existing system.
The New Offer Design
For businesses and teams launching a new offer. Here is where we design and build the system for your expansion to avoid gaps and hiccups later.